Please note: The above information applies to orders placed on the end user section of our website. We recommend you return any goods via a postal/carriage service that requires a signature upon delivery. Or you can contact our Technical Department on:Įmail: you can download, complete and fax the Model Cancellation Form The quickest and easiest way to return goods is to complete our on-line Returns Merchandise Form. Goods returned as faulty where no fault is found will be returned to the customer. If a product develops a fault within its warranty period you are entitled to a repair, refund or replacement at our discretion. If, after testing by our Technical Dept., the product is proven to be faulty we will refund your reasonable return carriage costs. The item you return is complete with all supplied manuals, components and software.If the goods are incomplete or there is a shortfall you notify us within 3 days of receiving the goods.For faulty items you notify us within 7 working days from the day after you've received the goods. You can return goods that have arrived faulty or incomplete for a full refund or replacement, provided that:
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